Our Return Policy and Shipping
The return policy for all our goods is specific to consumers rights within that timeframe, primarily under the Consumer Protection Act (CPA) and Electronic Communications and Transactions (ECT) Act. These are most common for online purchases or for goods with quality issues, where the ECT Act grants a “cooling-off” period for online purchases and if the consumer has not had a chance to examine the goods
Defective goods
For goods that are defective or do not meet the consumer’s communicated purpose (i.e wrong order), the right to return them exists for 7- 10 business days respectively. A replacement can then be issued.
Out-of-box failures”: A 7-day return policy for “out-of-box failures” (products that are faulty from the moment they are received) – Broken bottles etc… a replacement will be issued.
Return for change of mind
There is no general right under the CPA to return goods simply because you have changed your mind or no longer want them. Products are Non- Refundable once they have been opened.
Due to COVID-19 health and safety considerations we do not accept any returns, except as lawfully permitted in terms of the Consumer Protection Act.
Shipping and Delivery Costs
We Ship products to consumers at their own courier costs this is applicable for both orders and replacements. Delivery fees are non-refundable
SKIN REACTION TO OUR PRODUCTS
Usually when transitioning to natural products skin may undergo a detoxification process. Use our products gradually and if skin persists to breakout or you are irritated then stop using the product immediately.